Question 1

How do I download Zano Wallet?

Accepted Answer

Download at zanowallet.io/download. Choose Windows, Mac, or Linux. Total time including first sync is around 15 minutes.

Question 2

Why does my antivirus flag Zano Wallet?

Accepted Answer

Heuristic antivirus tools often flag privacy wallet binaries because they perform cryptographic operations and have low Microsoft "reputation score." It is a known false positive across the privacy-wallet category. Confirm you downloaded from zanowallet.io before whitelisting.

Question 3

What are the system requirements?

Accepted Answer

8GB RAM minimum, 30GB free disk, 64-bit OS released within the last 5 years.

Question 4

How long does the first sync take?

Accepted Answer

Around 15 minutes via the predownload checkpoint. Much faster than block-by-block sync.

Question 5

Can I run Zano Wallet on a server or VPS?

Accepted Answer

Yes for staking. Linux server with sufficient resources can stake. Don't use shared hosts you don't control — the wallet file contains seed material.

Question 6

Is Zano Wallet safe?

Accepted Answer

Yes. Open source, non-custodial, no breach history. Your 24-word seed phrase controls your funds; we don't store or see it. Releases are distributed from zanowallet.io with published signature files for verification.

Question 7

Is Zano traceable?

Accepted Answer

Zano transactions are private by default — amounts, addresses, and asset types are hidden cryptographically. Network-level tracing (your IP) requires opt-in VPN/Tor configuration. We are explicit about this layered model.

Question 8

How do I back up my wallet?

Accepted Answer

Write down your 24-word seed phrase on paper, store in two separate secure locations. Don't store digitally. Don't email it. Don't photograph it. The seed is the only recovery mechanism.

Question 9

What if I lose my seed phrase?

Accepted Answer

Funds are unrecoverable. This is the cost of true self-custody. We can't recover it because we never had it. Backup discipline is everything.

Question 10

Can someone trace transactions back to me?

Accepted Answer

Not via the chain itself. Network-level analysis (IP correlation, exchange KYC linkage) can leak information beyond what the chain shows. Use VPN or Tor for sensitive operations. See /security.

Question 11

Is Zano Wallet the official Zano wallet?

Accepted Answer

No. The Zano Foundation makes its own wallet. Zano Wallet (zanowallet.io) is independent third-party software by Zano Wallet LLC for the Zano blockchain. Both are legitimate; we just have different ownership and brand.

Question 12

Are you affiliated with the Zano Foundation?

Accepted Answer

No. Zano Wallet LLC is an independent US company. Not affiliated with the Zano Foundation, zano.org, or any other Zano-ecosystem entity.

Question 13

I saw a "Zano Wallet" hardware device — is that yours?

Accepted Answer

No. There is a hardware wallet sold at zanoinf.com by ZAHN HOLDING AKTIENGESELLSCHAFT in Liechtenstein. Different company, different product (hardware vs software), same brand name. We do not sell hardware.

Question 14

Is the mobile app the same as your desktop wallet?

Accepted Answer

No. The "Zano Wallet" app on App Store and Google Play is published by "Zano Limited" — a different developer. Our software is desktop-only (Windows / Mac / Linux).

Question 15

Why did the Zano drone fail?

Accepted Answer

Different product entirely. The Torquing Zano drone was a 2014-2015 Kickstarter project unrelated to cryptocurrency. We make a desktop wallet for the Zano blockchain.

Question 16

Can I mine Zano with my GPU?

Accepted Answer

Yes. Zano uses ProgPoWZ algorithm — GPU-friendly, ASIC-resistant. Pool list and setup at /mining.

Question 17

How do I stake Zano?

Accepted Answer

Open Zano Wallet, ensure you have ZANO balance, enable staking in settings. No minimum, no lock-up. See /guides/how-to-stake-zano.

Question 18

Can I mine and stake simultaneously?

Accepted Answer

Yes. Zano's hybrid PoW/PoS allows both — different blocks are validated by mining vs staking.

Question 19

How much can I earn from staking?

Accepted Answer

Proportional to your balance and uptime. No fixed APR. Variable based on network participation.

Question 20

How do I recover my wallet on a new computer?

Accepted Answer

Install Zano Wallet, choose "Restore from seed," enter your 24-word seed phrase, set a wallet password, wait for sync. Funds are always recoverable as long as you have the seed.

Question 21

My wallet won't open after a crash. What do I do?

Accepted Answer

Restore from seed phrase. If the wallet file corrupted from a crash, the seed regenerates everything. Funds are safe; you only lose local session data (address book, transaction tags).

Question 22

What if my staking stopped earning?

Accepted Answer

Restart the wallet. Intermittent connections kill staking silently — UI may still show "connected" but the network has moved on. Wired ethernet preferred over WiFi.

Question 23

Does Zano Wallet support Ledger or Trezor?

Accepted Answer

Currently no. Hardware integration for Zano is on the Foundation's roadmap. We will update Zano Wallet to support hardware wallets when shipped. For now, your seed phrase is your hardware substitute.

Question 24

Where can I buy ZANO?

Accepted Answer

TradeOgre, MEXC, CoinEx, Bitmart, and other smaller exchanges. Or use no-KYC swap services like Flashift, Exolix, ChangeNow. Detailed walkthrough at /buy-zano.

Question 25

Is ZANO on Coinbase or Binance?

Accepted Answer

No. Major US exchanges have largely delisted privacy cryptocurrencies. Smaller exchanges are the path forward for ZANO.

Question 26

How do I sell ZANO?

Accepted Answer

Reverse path of acquisition — send ZANO to a ZANO-supporting exchange, trade for USDT or BTC, withdraw or convert to fiat from there. See /buy-zano for details.

Frequently Asked Questions

Installation & Setup

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